PRIVACY POLICY
Last Updated: 26/09/2026
1. INTRODUCTION
Agent 24 India Advertising Agency (“Agent 24 India”, “we”, “us”, or “our”) operates an online advertising, business listing and agent-discovery platform through which businesses and service providers may advertise their services and Customers may discover and contact suitable Agents according to their requirements.
This Privacy Policy explains how Agent 24 India collects, uses, processes, stores, protects and, where applicable, shares personal information when you visit or use our website, create an account, submit a business listing, register as a DBA, contact an Agent, make a payment, submit an enquiry or otherwise interact with our services.
This Privacy Policy should be read together with the Agent 24 India Terms & Conditions and other applicable policies published on the website.
By using our website or voluntarily providing personal information, you acknowledge that you have had an opportunity to read and understand this Privacy Policy. Where applicable law requires consent or another lawful basis for processing, Agent 24 India will process personal data on the applicable lawful basis.
2. WHO THIS PRIVACY POLICY APPLIES TO
This Privacy Policy may apply to personal information relating to:
Agents / Advertisers;
District Business Associates (“DBAs”);
Customers;
Registered Customers;
Website visitors;
Persons submitting enquiries or forms;
Persons contacting Agent 24 India; and
Other persons who voluntarily provide personal information to Agent 24 India.
3. INFORMATION WE COLLECT FROM AGENTS / ADVERTISERS
When an Agent or Advertiser creates a business listing, advertising profile, account or submits information for publication, Agent 24 India may collect:
Name;
Business Name;
Mobile Number;
WhatsApp Number;
Email Address;
Business Address;
City;
District;
State;
Business Category;
Business Photos;
Business Logo; and
Other business information voluntarily submitted for creating, verifying, managing or publishing the business profile.
Certain information submitted for a business listing or advertisement may be displayed publicly on the Agent 24 India website.
4. INFORMATION WE COLLECT FROM DBAs
A person applying for or operating as a District Business Associate (“DBA”) may be required to provide information for identification, verification, account administration, commission processing, security and legal or regulatory purposes.
This may include:
Full Name;
Mobile Number;
WhatsApp Number;
Email Address;
Address;
Photograph;
DBA Code;
Aadhaar information or document;
PAN information or document;
Driving Licence information or document;
Voter ID information or document;
Bank Account Details;
UPI Details; and
Other information reasonably required for DBA verification, commission processing, account administration, security or compliance.
Identity documents, financial information and other sensitive information provided by a DBA will not be intended for public display on the Agent 24 India website.
5. INFORMATION WE COLLECT FROM CUSTOMERS
Agent 24 India allows Customers to discover and reach Agents according to their preferences, requirements and needs.
A Customer may be able to browse and use certain portions of the website without creating an account or providing personal information.
Depending on the Customer's requirements and the feature being used, Agent 24 India may request:
Name;
Mobile Number;
Email Address;
Customer account/login information;
Information required to create or maintain a Customer account; and
Other information voluntarily submitted through enquiries, forms or communications.
Providing personal information may be optional for certain website activities and may be required for particular features or services.
A Customer account is a Customer account only. Creating a Customer account does not make the person an Agent, Advertiser or DBA.
Customer information may be used to help the Customer find, contact or connect with suitable Agents according to the Customer's requirements.
6. INFORMATION YOU PROVIDE VOLUNTARILY
You may voluntarily provide personal or business information when you:
Create an account;
Submit a business listing;
Apply to become a DBA;
Submit an enquiry;
Contact customer support;
Request assistance;
Upload photographs or logos;
Update your profile;
Communicate through phone, WhatsApp or email;
Submit information for verification;
Participate in promotions; or
Use other features of the Agent 24 India website.
You should provide information that is accurate, lawful and relevant to the purpose for which it is submitted.
You should not provide another person's personal information unless you have appropriate authority, permission or another lawful basis to do so.
7. INFORMATION COLLECTED AUTOMATICALLY
When you visit or use the website, certain technical and usage information may be collected automatically through cookies, analytics technologies, security technologies and similar technologies.
Depending on the technology being used, this may include:
IP address;
Browser type;
Device type;
Operating system;
Website pages visited;
Date and time of access;
Referral/source information;
General website usage information;
Interactions with website features; and
Technical information necessary for website security and operation.
This information may be used to operate, secure, analyse and improve the website.
8. COOKIES AND SIMILAR TECHNOLOGIES
Agent 24 India uses cookies and similar technologies for purposes including:
Website functionality;
Security;
Remembering certain preferences;
Website analytics;
Performance measurement;
Improving user experience; and
Measuring advertising or marketing activities.
Users may be able to manage or disable certain cookies through their browser or available website settings.
Disabling certain cookies may affect the functionality of some website features.
9. ANALYTICS, SECURITY AND MARKETING TECHNOLOGIES
Agent 24 India may use third-party technologies including:
Google Analytics;
Meta Pixel / Facebook Pixel;
Google reCAPTCHA;
Cookies and similar technologies; and
Other technologies introduced on the website from time to time.
These technologies may process technical, usage or interaction-related information for purposes such as:
Website analytics;
Security;
Fraud prevention;
Website performance;
Understanding user interaction;
Measuring advertising effectiveness; and
Improving marketing activities.
Third-party services may process information according to their own applicable terms and privacy policies.
10. HOW WE USE PERSONAL INFORMATION
Agent 24 India may process personal information for appropriate purposes connected with its website, services and business operations, including:
Creating and managing accounts;
Creating and managing Agent business listings;
Publishing authorised business information;
Helping Customers discover suitable Agents;
Facilitating Customer-Agent communication;
Managing DBA applications and accounts;
Verifying Agents, DBAs and submitted information;
Processing and confirming payments;
Processing eligible DBA commission payments;
Providing customer support;
Responding to enquiries;
Maintaining website security;
Preventing fraud, misuse and unauthorised activities;
Improving website functionality;
Analysing website traffic and usage;
Measuring advertising and marketing performance;
Sending relevant service-related communications;
Sending promotional communications where applicable;
Sending renewal or service reminders where applicable;
Maintaining accounting, taxation and business records;
Complying with applicable legal requirements; and
Protecting the rights, security, property and legitimate interests of Agent 24 India, its users and other relevant parties.
Personal information will be processed only for purposes permitted by applicable law and, where required, on the basis of valid consent or another lawful basis.
11. PUBLIC BUSINESS INFORMATION
Agent 24 India is an online advertising and business-discovery platform.
Information submitted by an Agent for publication may therefore be publicly visible.
Depending on the selected listing or advertising service, publicly displayed business information may include:
Business Name;
Business Category;
City;
District;
State;
Business Address or service location;
Business Phone Number;
WhatsApp Number;
Business Photos;
Business Logo; and
Other business information submitted specifically for publication.
Agents and Advertisers should not submit information for public display that they do not wish to make publicly available.
Private identity documents, banking information and other non-public verification information are not intended to be published as part of a public business listing.
12. CUSTOMER-AGENT CONNECTION
A primary purpose of Agent 24 India is to help Customers find and reach suitable Agents.
Where reasonably necessary to provide a requested feature or facilitate a requested connection, Customer information may be used to communicate with or connect the Customer with an appropriate Agent.
Likewise, an Agent's authorised public business information may be displayed to Customers so that Customers can independently evaluate and contact the Agent.
Agent 24 India does not control or guarantee the independent relationship, communication, service quality, pricing, availability, conduct or outcome of a transaction between a Customer and an Agent.
13. DBA-RELATED INFORMATION SHARING
Where an Agent has been referred, registered or onboarded through a DBA, relevant Agent information may be made available to the concerned DBA where reasonably necessary for:
Referral management;
Agent onboarding;
Verification;
Business support;
Commission tracking;
Account administration; or
Other legitimate DBA-related purposes.
DBAs are required to handle such information responsibly and must not use, sell, disclose or misuse it for unauthorised purposes.
14. PAYMENT INFORMATION
Agent 24 India currently uses PayU as its payment gateway.
When an Agent or Advertiser makes a payment, payment information required to process the transaction may be handled by PayU or other authorised payment service providers.
Agent 24 India does not intentionally store complete card, UPI or bank-payment credentials for the purpose of independently processing payments.
Agent 24 India may receive and retain transaction-related information necessary for business and accounting purposes, such as:
Transaction reference;
Payment status;
Payment amount;
Date/time of transaction; and
Other transaction information reasonably necessary for payment administration.
Payment processing may also be subject to PayU's applicable terms, privacy practices and security procedures.
15. PERSONAL INFORMATION IS NOT SOLD
Agent 24 India does not sell personal information to third parties as a business practice.
However, personal information may be disclosed, transferred or made available where reasonably necessary for legitimate purposes described in this Privacy Policy, including authorized service providers, payment processors, technology providers, legal authorities and other permitted circumstances.
16. WHEN INFORMATION MAY BE SHARED
Agent 24 India may share or provide access to relevant information with:
Payment service providers;
Website hosting and infrastructure providers;
Analytics providers;
Advertising or marketing technology providers;
Security and verification service providers;
Communication and support providers;
DBA-related parties where applicable;
Professional advisers;
Government authorities or law-enforcement agencies where legally required;
Courts, regulators or other authorised bodies;
Parties involved in fraud prevention or security investigations; and
Relevant parties in connection with a lawful merger, restructuring, acquisition, sale or transfer of business or assets.
Such sharing will be limited to what is reasonably necessary for the applicable purpose, subject to applicable law.
17. THIRD-PARTY SERVICES AND LINKS
Agent 24 India may use or integrate third-party services, tools, technologies and links.
These may include, among others:
PayU;
Google Analytics;
Meta Pixel / Facebook Pixel;
Google reCAPTCHA;
WhatsApp;
Hosting and infrastructure services; and
Other third-party services used from time to time.
Third-party services may have their own terms and privacy policies.
Agent 24 India does not control the independent privacy practices of third-party services and users should review their respective policies where appropriate.
18. DATA SECURITY
Agent 24 India takes reasonable technical, administrative and organisational measures intended to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
Security measures may vary depending on the nature and sensitivity of the information and the risks associated with its processing.
However, no internet transmission, website, electronic storage system or online service can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and should notify Agent 24 India promptly if they suspect unauthorised access or misuse of their account.
19. DATA RETENTION
Agent 24 India may retain personal information for the period reasonably necessary for the purposes for which it was collected or processed.
Information may also be retained where necessary for:
Legal or regulatory compliance;
Taxation and accounting;
Business records;
DBA commission records;
Dispute resolution;
Fraud prevention;
Security;
Enforcement of agreements;
Responding to legal claims; or
Other purposes permitted or required by applicable law.
When personal information is no longer required for a legitimate purpose or legal obligation, it may be deleted, anonymised or otherwise disposed of in accordance with applicable law and our operational practices.
20. USER RIGHTS AND REQUESTS
Subject to applicable law, users may have rights relating to their personal information, including applicable rights to:
Request information about processing;
Request correction of inaccurate information;
Request deletion or erasure where legally applicable;
Withdraw consent where processing is based on consent; and
Raise privacy-related concerns or complaints.
Requests may be submitted through:
Email: info@agent24india.com
Phone/WhatsApp: +91 78519 69366
We may request reasonable information to verify the identity of the person making a request before processing the request.
Certain information may need to be retained where required or permitted by law.
21. WITHDRAWAL OF CONSENT
Where processing is based on consent, a user may withdraw consent through the applicable mechanism made available by Agent 24 India, subject to applicable law.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Where processing can continue on another lawful basis, Agent 24 India may continue such processing to the extent permitted by applicable law.
Where a request requires deletion or cessation of processing, certain information may nevertheless be retained where required or permitted by law.
22. MARKETING AND COMMUNICATIONS
Depending on business requirements, user preferences and applicable legal requirements, Agent 24 India may communicate with users through:
WhatsApp;
SMS;
Email;
Phone calls; or
Other communication channels.
Communications may include:
Service updates;
Account-related information;
Advertising/listing updates;
Renewal reminders;
Offers;
Promotions; and
Other relevant business communications.
The type and frequency of promotional communications may vary.
Where applicable, users may be provided with appropriate options to stop or manage promotional communications.
Service-related or legally required communications may continue where necessary.
23. ACCURACY OF INFORMATION
Users are responsible for ensuring that information submitted to Agent 24 India is accurate, current and lawful.
Agents, Advertisers, DBAs and Customers must not knowingly submit false, fraudulent, misleading or unauthorised information.
Where inaccurate information is identified, Agent 24 India may request correction or take appropriate action under its Terms & Conditions.
24. INFORMATION RELATING TO OTHER PERSONS
A user should not submit another person's personal information unless the user has appropriate authority, permission or another lawful basis to provide that information.
The person submitting such information is responsible for ensuring that the submission is lawful and appropriate.
25. CHILDREN AND PERSONAL DATA
Agent 24 India does not intend to create a general prohibition on website access solely because a visitor may be under 18.
However, where a user is a child under applicable law, processing of the child's personal data will be subject to the additional requirements applicable to children.
Where applicable law requires verifiable parental or lawful guardian consent, Agent 24 India will seek such consent in the manner required by applicable law before processing the child's personal data.
Children should not independently enter into paid services, provide sensitive personal information, make important business decisions or engage in transactions with service providers without appropriate parental or lawful guardian involvement where required.
Agent 24 India may take reasonable steps required by applicable law in relation to children's personal data.
26. CUSTOMER ACCOUNTS
Where a Customer creates an account, that account is intended for Customer-related features and services.
A Customer account does not provide Agent, Advertiser or DBA status.
Customers are responsible for maintaining the confidentiality of their account credentials and should not permit unauthorised persons to use their account.
Agent 24 India may restrict, suspend or terminate an account where reasonably necessary because of security concerns, fraud, misuse or violation of applicable Terms & Conditions.
27. BUSINESS TRANSACTIONS AND INFORMATION SHARED DIRECTLY
Agent 24 India provides a platform for advertising, listing and connecting Customers with Agents.
When a Customer independently communicates with an Agent, the Customer may voluntarily provide additional information directly to that Agent.
Information shared directly between a Customer and an Agent outside Agent 24 India's systems may be subject to the privacy practices and responsibilities of those parties.
Users should exercise appropriate care before sharing sensitive personal information with another person or business.
28. INTERNATIONAL OR THIRD-PARTY PROCESSING
Some third-party technology and service providers used by Agent 24 India may process or store information using infrastructure located outside the user's state or country.
Where applicable, such processing will be subject to the relevant provider's terms, applicable legal requirements and appropriate safeguards.
29. DATA BREACHES AND SECURITY INCIDENTS
If Agent 24 India becomes aware of a personal data breach or security incident affecting personal data, it will take reasonable steps appropriate to the nature and circumstances of the incident and comply with applicable legal requirements.
Where notification is legally required, Agent 24 India may notify the appropriate authority and/or affected persons in the manner and within the timeframe required by applicable law.
30. CHANGES TO THIS PRIVACY POLICY
Agent 24 India may update this Privacy Policy from time to time to reflect:
Changes in services;
Changes in website functionality;
Changes in technology;
Changes in business practices;
Changes in applicable laws or regulations;
Changes in third-party services; or
Other legitimate operational requirements.
The updated version will be published on the website with a revised “Last Updated” date.
Users are encouraged to review this Privacy Policy periodically.
31. GRIEVANCE AND PRIVACY CONTACT
For privacy-related questions, requests, complaints or concerns, users may contact:
AGENT 24 INDIA ADVERTISING AGENCY
GSTIN: 08DEJPG0124K1ZN
Phone/WhatsApp: +91 78519 69366
Email: info@agent24india.com
Working Hours: Monday–Saturday, 10:00 AM–6:00 PM
Sunday: Closed
Privacy-related requests will be reviewed and handled in accordance with applicable law and Agent 24 India's applicable procedures.
32. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute relating to this Privacy Policy or the processing of personal information shall be subject to the applicable jurisdiction and legal framework stated in the Agent 24 India Terms & Conditions, subject to applicable law.
33. ACCEPTANCE OF THIS PRIVACY POLICY
By accessing or using the Agent 24 India website, submitting information, creating an account, registering as an Agent, Advertiser, DBA or Customer, or using applicable services, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where applicable law requires consent or another lawful basis, Agent 24 India will process personal information on the applicable lawful basis.
34. IMPORTANT NOTICE
This Privacy Policy is intended to provide a clear explanation of Agent 24 India's information-handling practices.
Privacy and data-protection requirements may change based on applicable law, regulations, business structure, website functionality and the nature of personal-data processing.
Agent 24 India may therefore update this Privacy Policy when necessary.
This Privacy Policy should be reviewed by a qualified legal professional before final publication, particularly with respect to the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, applicable commencement dates, consent mechanisms, children's data, data retention, security obligations and grievance procedures.
CONTACT INFORMATION
AGENT 24 INDIA ADVERTISING AGENCY
GSTIN: 08DEJPG0124K1ZN
Phone/WhatsApp: +91 78519 69366
Email: info@agent24india.com
Working Hours: Monday–Saturday, 10:00 AM–6:00 PM
Sunday: Closed